Reengineering the Corporation: Manifesto for Business Revolution, AZondervan, 13/10/2009 - 272 من الصفحات The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come. |
المحتوى
| 1 | |
| 9 | |
The Path to Change | 34 |
Rethinking Business Processes | 53 |
The New World of Work | 69 |
The Enabling Role of Information Technology | 87 |
Who Will Reengineer? | 106 |
The Hunt for Reengineering Opportunites | 122 |
Embarking on Reengineering | 153 |
Duke Power | 165 |
IBM | 185 |
Deere | 202 |
Succeeding at Reengineering | 221 |
Epilogue | 235 |
Frequently Asked Questions FAQs | 237 |
Index | 247 |
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عبارات ومصطلحات مألوفة
accounts payable achieve automate Bell Atlantic body shop business processes company’s competitive complete corporate costs create customer relationship management czar database deal structurer decisions Deere demand Disruptive technology division Duke Power eliminate employees example executives existing process Ferrell Ford functional Gerstner going Hewlett-Packard IBM Credit idea improvement individual industry information technology innovation instance inventory involved Kodak leader leadership look Lou Gerstner manufacturing ment MICHAEL HAMMER neering operations order fulfillment organization organizational pany percent performance personal computer problems process design process map process owner process team product development purchasing radical redesign reengineered processes reengineering effort reengineering projects reengineering team requires responsibility retail role rule senior management specialists step strategy success suppliers tasks team members teleconferencing things tion tomers traditional understand vendor vision Wal-Mart workers
مقاطع مشهورة
الصفحة 15 - One man draws out the wire, another straights it, a third cuts it, a fourth points it, a fifth grinds it at the top for receiving the head; to make the head requires two or three distinct operations; to put it on is a peculiar business; to whiten the pins is another; it is even a trade by itself to put them into the paper; and the important business of making a pin is, in this manner, divided into about eighteen distinct operations, which in some manufactories are all performed by distinct hands,...
الصفحة 15 - This great increase of the quantity of work which, in consequence of the division of labour, the same number of people are capable of performing, is owing to three different circumstances; first, to the increase of dexterity in every particular workman; secondly, to the saving of the time which is commonly lost in passing from one species of work to another ; and lastly, to the invention of a great number of machines which facilitate and abridge labour, and enable one man to do the work of many.
الصفحة 51 - Re-engineering is defined as: 'the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.
الصفحة 15 - Those ten persons, therefore, could make among them upwards of forty-eight thousand pins in a day. Each person, therefore, making a tenth part of forty-eight thousand pins, might be considered as making four thousand eight hundred pins in a day.
الصفحة 39 - Process as a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer.
الصفحة 90 - The fundamental error that most companies commit when they look at technology is to view it through the lens of their existing processes. They ask, 'How can we use these new technological capabilities to enhance or streamline or improve what we are already doing?
الصفحة 101 - Wireless data communication and portable computers New rule: Field personnel can send and receive information wherever they are...
الصفحة 70 - People who once did as they were instructed now make choices and decisions on their own instead.
الصفحة 88 - A company that cannot change the way it thinks about information technology cannot reengineer.
الصفحة 35 - It isn't about making patchwork fixes — juryrigging existing systems so that they work better. It does mean abandoning long-established procedures and looking afresh at the work required to create a company's product or service and deliver value to the customer. It means asking this question: "If I were recreating this company today, given what I know and given current technology, what would it look like?